Service Flux and Automation: Shaping the Future of ITSM
IT service management (ITSM) is going through a digital revolution, and the key to staying ahead of the curve is automation! Say goodbye to menial tasks, increase your productivity, and improve service...
View ArticleGetting started with Action Sequences
Is your to-do list filled with repetitive tasks and do you keep on performing the same patterns over and over again? That might sound familiar. Action Sequences are the perfect tool to standardize such...
View ArticleWhat’s new @ TOPdesk – June 2023
What’s new @ TOPdesk is a webinar series in which we update you on changes and advancements with TOPdesk, as well as give you a few tips on how to get your TOPdesk to work for you. During this session...
View ArticleTaking the next step with Action Sequences
You already know your way around Action Sequences, but there are always more ways to take your automation skills to the next level. Wondering how to take this step and become a real Service Automation...
View ArticleWhat’s new @ TOPdesk – September 2023
What’s new @ TOPdesk is a webinar series in which we update you on changes and advancements with TOPdesk, as well as give you a few tips on how to get your TOPdesk to work for you. During this session...
View ArticleAdvanced Automation in ITSM: Paving the Way for Seamless IT Service Delivery
If you’re already familiar with IT Service Management (ITSM) automation and want to take your knowledge to the next level for advanced insights, this webinar is perfect for you. During this webinar,...
View ArticleLevel up your services with Live Chat from Ebbot
These days, your end users regularly turn to a real-time chat solution to find answers to questions in their personal lives. They are used to getting these answers instantly. So, why not meet their...
View ArticleWhat’s new @ TOPdesk – November 2023
What’s new @ TOPdesk is a webinar series in which we update you on changes and advancements with TOPdesk, as well as give you a few tips on how to get your TOPdesk to work for you. During this session...
View ArticleWhat’s new @ TOPdesk – December 2023
What’s new @ TOPdesk is a webinar series in which we update you on changes and advancements with TOPdesk, as well as give you a few tips on how to get your TOPdesk to work for you. During this session...
View ArticleMaximize Efficiency: 8 Practical TOPdesk Tips for the Holiday Season
The holiday season is upon us! What better way to celebrate than by joining our annual Holiday webinar. As a holiday gift, we will be sharing some of the best tips, tricks, and best practices from our...
View ArticleWhat’s new @ TOPdesk – June 2024
What’s new @ TOPdesk is a webinar series in which we update you on changes and advancements with TOPdesk, as well as give you a few tips on how to get your TOPdesk to work for you. During this session...
View ArticleWhat’s new in Asset Management?
Are you constantly scrambling to keep an eye on your assets or looking to minimize repetitive tasks in Asset Management? If so, we’ve got just the thing for you! During this webinar, you’ll get a...
View ArticleReporting with Asset Management
Wondering how you can set up and elevate your asset reports with TOPdesk’s Asset Management module? We’ve got you covered! No matter if you’re already reporting on your assets and want to redesign...
View ArticleWhat is Knowledge-Centered Support?
During this webinar, you will learn from our TOPdesk Canada Consultant, Will MacLaughlin, how Knowledge-Centered Support (KCS) can: Enhance your service delivery and overall productivity Save...
View ArticleSSP and Asset Management
During this webinar, you will learn from our TOPdesk USA Consultant, Jarrod Concepcion: Why you should integrate assets within your SSP How to simplify navigation Benefits of TOPdesk API And more!
View ArticleThe Perfect Homepage for a High Volume Service Desk
September at the Service Desk is rammed! Let’s put some solutions in place ahead of time to allow for faster ticket logging and resolution, especially for the most common requests. During this webinar,...
View ArticleStarting the School Year with Accurate Asset Data
Managing assets can turn into a complete nightmare in an educational institution. So, why not start the school year off right? Join TOPdesk Canada Customer Success Manager, Rohit Jagtiani, as he will...
View ArticleSetting Up Your Knowledge To Get Ahead of Common Questions
Join us for an insightful webinar designed exclusively for school boards to optimize their knowledge base systems with TOPdesk. Learn how to streamline your operations, save valuable time for your...
View ArticleGetting The Most Out Of Your SSP This September
Back-to-school can be one of the most overwhelming times of year for an educational institution. So why not have your Self-Service Portal work for you? TOPdesk Canada Customer Success Manager, Rohit...
View ArticleWhat’s new @ TOPdesk – September 2024
What’s new @ TOPdesk is a monthly webinar series that gives you updates on how we’re changing and improving the tool. You also get tips on how to get the most out of your TOPdesk. This month, you’ll...
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